We are collecting patient and practice experiences around the difficulties encountered when trying to get oral prescriptions filled by specialty, mail order, or other retail outlets, outside of physician retail and dispensing pharmacies. If you are aware of patients encountering delays in receiving their medications; having their prescribed medications changed; extensive waste; disrespect or rudeness from customer support; lack of financial support through foundations or other patient assistance because it is not being sought by these pharmacies; or any other issues that have had a negative impact, please submit your story above.
These stories are extremely critical and are used to help educate our members of Congress, as well as payers and related parties that impact how patients receive their care. COA does not share any patient specific data or practice names without the permission of the patient or the practice. Our Patient PBM Horror Stories papers are shown bel as examples of issues that patients have encountered trying to get their oral drugs filled by pharmacies and PBMs.